I’m a digital strategist and project designer who guides mission-driven organizations to stronger alignment between vision and message, between tools and communities.
Advocates for social justice, open government and effective philanthropy face simple but tough questions about what’s actually different in a world of little screens and big data.
While the tools keep evolving, the principles of wise change are more constant: Listen well, inside and outside your organization, and think about what’s useful while you explore what’s new.
I’ve worked as a digital director and community builder for more than 15 years. My most recent work includes serving as a strategic advisor and digital project lead to the World Bank, the GovLab at New York University, and the Laura and John Arnold Foundation, among others.
As a leader in the technology for transparency field, I consulted in the launches of the Open Contracting Partnership and ResourceContracts.org—a groundbreaking tool I conceived and developed as internet director of the Revenue Watch Institute (now renamed NRGI).
I’ve also served as a digital communications consultant to the Open Society Foundations, and was editor and co-organizer for the Transparency and Accountability Initiative TABridge program. Previously, I was the first director of internet programs for the national American Civil Liberties Union, where I oversaw strategy and publishing for ACLU.org, launched the ACLU’s blog, podcast and multimedia initiatives, and steered online communications, fundraising and advocacy in collaboration with the membership and legislative departments.
From 1996 to 2001, I was interactive editor of NYTimes.com, responsible for all reader discussions and live online events, including the web forums for the Pulitzer Prize-winning 2000 series on race in America. As a director at Web Lab, I designed and oversaw dialogues on civic engagement with MSNBC, the Lower Manhattan Development Corporation and the Pew Charitable Trusts. I’ve also taught digital communications at Columbia’s School for International Public Affairs (SIPA) and written for the Guardian, Personal Democracy Forum and the Open Society Foundations, among others.
Profile photo: Ahri Golden; Banner photo: Fisherman’s Wharf, San Francisco, J. Miller, 2014